Finqy.aiFINQY.aiQ Growth Pilot

Conversations

Call analysis

Every call is transcribed, scored and checked against lending-compliance rules. Coaching notes flow straight back into the agent prompt.

9,146

Calls analysed this week

27.8%

Connect → application submitted

3 min 04 s

Average talk time

99.3%

Lending-compliance disclosure rate

Recent calls

scored automatically
  • CALL-91402Rohit M. · PuneHindi → EnglishApplication submitted

    Objection: Will pulling my report hurt my CIBIL score? — Explained the soft-pull wording verbatim — no hard inquiry, no score impact — then moved straight to the report

    93 · 3 min 41 s
  • CALL-91398Divya S. · ChennaiTamilCallback booked · 7 pm

    Objection: Is Q a loan, or is it a bank? — Clarified Q is an advisory tool that matches her to lending partners, not a lender itself — booked evening slot

    79 · 2 min 02 s
  • CALL-91391Imran K. · HyderabadEnglishNot a fit · income band

    Objection: I already have three running loans — Ran the EMI consolidation math live, showed the monthly saving was too thin at his DTI, tagged for the Car Par Loan track instead

    84 · 1 min 22 s
  • CALL-91385Sneha P. · MumbaiMarathi → EnglishReport pulled, eligibility matched

    Objection: What interest rate will I actually get? — Gave the indicative range tied to her bureau band, said the exact rate is confirmed by the lending partner at sanction — no rate invented

    96 · 4 min 18 s
  • CALL-91379Arjun T. · BengaluruEnglishEscalated to human

    Objection: How does Finqy make money if the report is free? — Model scored the earnest-money framing below threshold and handed off to a human advisor inside 8 seconds

    62 · 2 min 51 s
  • CALL-91366Priya N. · AhmedabadGujarati → EnglishCar Par Loan valuation booked

    Objection: I don't want to lose my car — Explained ownership stays with her — loan is against the car's value, up to 200%, car keeps being driven

    90 · 3 min 09 s
  • CALL-91352Karthik R. · CoimbatoreTamil → EnglishTest My Card comparison sent

    Objection: Every comparison site says something different — Walked through the eligibility engine live on WhatsApp, no hard pull needed to see the shortlist

    87 · 2 min 27 s
  • CALL-91340Rakesh Sharma — DSA applicant · JaipurHindiPartner signed up

    Objection: When do I get my commission? — Walked through the payout cycle and the 150% Bank Guarantee on earned receivables — signed up on the call

    91 · 5 min 12 s
  • CALL-91334Fatima A. — DSA applicant · LucknowUrdu → HindiKYC link sent

    Objection: What if a lead I bring doesn't convert — do I still get paid something? — Clarified commission is disbursal-linked, but every lead she adds is tracked end-to-end in her own dashboard

    76 · 3 min 33 s
  • CALL-91320Meera Nair · KochiMalayalam → EnglishDo-not-call requested

    Objection: Please remove my number — Confirmed the request, flagged DNC in the CRM before hangup, no further outreach attempted

    88 · 0 min 41 s

Objection patterns

  • Will a bureau check hurt my score

    24%

    Soft-pull wording, spoken exactly the same way every time — no hard inquiry

  • Is this a loan or a bank

    19%

    Q is described as an advisory and matching layer, never as the lender itself

  • What interest rate will I get

    17%

    Indicative range tied to bureau band; exact rate always deferred to the lending partner

  • I already have three loans

    15%

    Run the EMI consolidation math live before pitching anything new

  • How do you make money if it's free

    13%

    Distribution revenue from partners, not from the customer — said plainly

  • Partner: when do I get my commission

    8%

    Payout cycle plus the 150% Bank Guarantee explained before objections build

  • I don't want to lose my car (Car Par Loan)

    4%

    Ownership stays with the customer; the loan is against value, not title

Compliance QC — lending rules

  • Soft-check wording used, never 'no impact on score'99.3%
  • No guaranteed-approval language100%
  • No invented interest rate or EMI figure100%
  • No unauthorised bureau pull without consent100%
  • Do-not-call flags respected before next attempt100%
  • Consent captured before any pitch99.6%
  • Numbers spoken, never read as digits98.7%

Anything the compliance model scores below 0.95 on rate, approval or bureau-consent language is handed to a human reviewer inside ten seconds, mid-call.